Crafting Narratives, Pioneering Progress: The Pulse of Modern Marketing.
The global workforce was already in a period of powerful transformation when COVID-19 hit. Starting in the early 2000s, global hyper-connectivity, changing technologies, AI and machine learning, and social trends disrupted traditional models of work.
Shared Services & Outsourcing Network (SON) has again surveyed global shared services organization (SSO)/global business services (GBS) practitioners to find out how they are meeting the challenges of the day – in terms of adjustments to operating model, workforce strategy, process automation, and data digitization.
Leading enterprises recognize Global Business Services (GBS) can drive service delivery efficiencies. While lines of business have different transformation priorities, GBS can help them align on shared goals across the organization. But, to translate GBS from a concept to reality, you need to develop an agile, foundational GBS model. Read this ebook to learn how to implement, scale, and mature your BS model and how to enable GBS transformation with a foundational digital platform.
Global Business Services (GBS) leaders are in a tug of war about how to maximize the agility, quality, and speed of service delivery. Unlock the true potential of your model with GBS on Now. Learn more about the power of the Center Office model and discover why GBS on Now from ServiceNow and Deloitte is the ideal starting point for your journey.
By creating a partnership between citizen developers and your IT team, end users at your organization can build high-quality solutions quickly and safely, at scale, through ServiceNow®. Download the Gorilla Guide to Citizen Development with ServiceNow App Engine, and learn how you can best recruit, foster, and support citizen developers.
Great experiences are only possible when you bring different departments together. Watch this webinar, brought to you by IDC and ServiceNow, to find out how you can quickly and consistently put the right processes in place, optimize staff levels and operating experiences while accelerating growth, and collaborate through partnerships built on trust.
When Hyperautomation & low-code works, the world works. Fortunately, advances in automation and low-code mean just about anyone can build new business apps and workflows. Read this report on the top trends for tech leaders in 2022—and discover how you can improve your processes by boosting citizen developer productivity, enabling new types of collaboration, and training staff in app development without taking on technical debt.
48% of the total workers who are currently enabled with mobile devices are Frontline workers, while the remaining are information workers. By 2024, 60% of the total US workforce will be mobile. The US mobile worker population will see a 5-year compound annual growth rate of 2.9%.