Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them stay true to their customer service philosophy by empowering IVendi with:
– Real-time automated insights with succint actionable reports
– Automation-led optimization of touchpoints across the customer journey
– Highly flexible analytics and integration that would maximize the value of data
As a result IVendi’s customer support was transformed into a seamless, swift and proactive experience.